One view of performance
Portfolio · Q3 2026▲ 6.4 pts
EBITDA margin21.8%
Owners, management and clinicians working from the same numbers.
Hospitals that run as well as they care.
A hands-on operating partner for hospitals, clinic networks and healthcare investors in Indonesia
Outpatient waiting time down 32% in Surabaya
Free 45-minute consultation
Four ways we help, from boardroom to bedside.
Built for healthcare leaders and investors.
Owners, management and clinicians working from the same numbers, with dashboards and board reports everyone trusts.
Business cases and launch plans for new service lines, centers of excellence and new sites.
Booking, admission, care and follow-up redesigned, so every step is shorter and clearer for patients and staff.
Hiring medical and managerial leaders, building skills and shaping a culture that holds after we step back.
Expand the services patients need
New service lines3 launched
Patient volume, year on year+27%
Business cases and launch plans for new service lines and sites.
A smoother patient journey
Patient journeyNPS 72
- Online booking2 min · WhatsApp
- Check-inNo queue · QR code
- ConsultationOn time · 10:30
- Follow-upReminder in 7 days
Booking to follow-up redesigned, so every step is shorter and clearer.
Stronger leaders, steadier teams
Team pulse · October▲ 12%
Staff engagement84%
Admin time saved 6.2 h a week per doctor
Medical and managerial leaders hired, coached and set up to last.
We don't hand over a report and leave. We work on the ward, beside your teams, until better care is simply how your hospital 
runs.
Why hospitals choose Saraya.
We judge our work by what still runs a year after we leave.
Grounded in operations
We have run wards, clinics and budgets ourselves, so our advice holds up on a real shift.
- Outpatient flow redesignSurabaya
- Bed managementJakarta
- Claims reworkBandung
- Night-shift rosteringMakassar
- ER triage setupMedan
- Pharmacy stock controlSemarang
- Discharge planningDenpasar
- Theatre schedulingYogyakarta
- Patient call centreBekasi
- Outpatient flow redesignSurabaya
- Bed managementJakarta
- Claims reworkBandung
- Night-shift rosteringMakassar
- ER triage setupMedan
- Pharmacy stock controlSemarang
- Discharge planningDenpasar
- Theatre schedulingYogyakarta
- Patient call centreBekasi
Tailored to you
No templates. Each plan starts from your patients, your people and your numbers.
Global standards, local fit
We bring proven international practice and adapt it to how care works in Indonesia.
How we work. Four clear stages.
Every engagement follows the same rhythm,
scaled to your size and pace.
-
Diagnose
We walk the floor, read the numbers and talk to staff and patients to find what really holds you back.
-
Design
Together we set priorities, targets and a plan that fits your budget and your people.
-
Deliver
Our team works on site with yours: new workflows, tools and training, put into daily use.
-
Sustain
We track results, fix what slips and hand over fully once the gains hold.
Ready to start? Every program begins with a short diagnosis on site.
−32%
Outpatient waiting time
After a full patient-journey redesign at a 220-bed hospital.
+18 pts
Patient satisfaction (NPS)
Across six outpatient clinics, within one year.
3 → 9
Clinic locations
Scaled with a repeatable operating model for a healthcare investor.
Clear on purpose. Proven on busy wards.
Hospitals and clinics in 12 Indonesian cities rely on us to turn plans into daily practice.
Care that every Indonesian family can rely on, close to home.
Help healthcare organizations run better, so patients are served better.
- Patients at the center of every decision
- Work inside your teams, not above them
- Report progress in plain numbers
0+Healthcare programs
0Partner cities
0yrsAverage leadership
9/10Partners extend
“A strategy only counts once it works on the ward on a busy Monday.”
Care built around people, not paperwork.
Hospitals run on doctors, nurses and the families they serve. We build simpler systems around them, in line with Indonesia's national standards for safe, quality care.
